Your Office Coach ®    Marie G. McIntyre, Ph.D.

Advice on difficult bosses, cranky coworkers, office politics, and career issues.

 

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Questions about Bosses

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We Never Get a Raise!


Q:  I love my job, my co-workers, and my company’s relaxed environment.  However, the pay is low, and employees never get raises, just  occasional bonuses.  Our CEO says "we couldn't do it without you", but he makes no effort to reward employees. 

 

This is hard to take, because we see a lot of waste and many bad management decisions.  The CEO has no problem spending company money for his personal commute to New York.

 

I’ve thought about leaving, but this job provides great experience in a profession that I love.  On the other hand, my husband and I are barely scraping by.  Any advice? 

 

A:  Did you know about this pay structure when you accepted the position?  If not, make a mental note to ask about compensation before taking your next  job.

 

Salary levels are determined largely by supply and demand.  In some desirable occupations, entry-level employees will accept low pay just to get in the door, creating a buyer's market for employers.

 

Unless management has trouble recruiting or retaining people, the pay system is unlikely to change.  So you need to view this job as a stepping stone.  

 

Before long, your experience with this stingy employer will qualify you for better positions elsewhere.  If you have exceptional ability, your earnings will eventually match your talents.

 

Meanwhile, as you clip coupons and forego vacations, be thankful every day that you love your work, your colleagues, and the company culture.  Many better-paid people would trade places with you.

  

Related information from Your Office Coach:

·         How to Ask for a Raise from our  Managing Your Boss section

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My Dream Job Has Become a Nightmare!


Q:  For the past two years, the law firm where I work as a paralegal has had many problems.  Going in every day is depressing, because the hang-dog atmosphere radiates everywhere. 

 

My immediate boss is under tremendous pressure and treats his staff badly.  His temper creates a great deal of stress. 

 

I think it may be time to move on.  However, if you have any suggestions for surviving here, I will try them.  This was my dream job, and I would deeply regret leaving.  

 

A:  Before making any rash decisions, consider two key questions.  First, how permanent is this downturn?  If the adverse circumstances reverse themselves, your dream job may reemerge from this nightmare. 

 

Second, could you recreate your ideal job elsewhere?  Appealing positions may exist at other firms, so there’s no harm in exploring your options.

 

To cope with the current tensions, minimize the time you spend with cranky, complaining colleagues.  The inevitable emotional contagion will only make you feel worse.  Choose more cheerful companions for breaks and lunch.

 

Focus all your attention on work and try not to be distracted by the negative vibes.  Constantly remind yourself that your boss's grouchy demeanor has nothing to do with you. 

 

If you do decide to depart, scrutinize prospective employers carefully.  People who desperately flee one toxic workplace sometimes find that they have jumped right into another. 

 

Related information from Your Office Coach:

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My Boss Has Stopped Talking to Me


Q:  I forgot to do a task that my manager assigned.   Now he’s avoiding me completely.  He either doesn’t talk to me at all or communicates indirectly through other people.  How should I handle this situation?  

 

A:  Your silly manager is pouting like an angry little child.  It’s a shame when the person in charge won’t act like a grown-up.  However, since he’s the boss, pointing that out would be politically self-defeating.

 

Although I’m sure you’ve apologized already, he apparently wants more, so bring up the subject one last time.  Tell him that you regret any problems caused by your omission, ask if you can do anything to repair the situation, and assure him that it won't ever happen again. 

 

Then, if he continues to act like a six-year-old, stop worrying about it.  Just remain friendly and helpful and act like nothing's wrong.  If you ignore his sulky behavior, he'll eventually return to normal. 

 

Related information from Your Office Coach:

·         Ten Helpful Things to Say to Your Boss  from our  “Managing Your Boss” section

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My Boss Keeps Preaching to Me


Q:   My boss is always trying to sell me on his religion.  I have no interest at all in hearing about his beliefs.  In fact, I find his behavior offensive and inappropriate.  How should I handle this situation? 

 

A:  That really depends on how much risk you’re willing to take.  The safe approach is to smile and nod until your manager finishes talking, then switch to another topic.  

 

A more daring response is to politely say that you respect his religion, but are committed to your own beliefs.  If he inquires about the nature of those beliefs, simply state that, for you, religion is a private matter.  Then change the subject.  Quickly.

 

Complaining to HR or upper management is the high-risk option.  But that risk may be worth taking if you sense discrimination or are being pressured to convert. 

 

Employees should never be made to feel that religious beliefs may adversely affect their performance ratings or career opportunities.   

 

Related information from Your Office Coach:

 For more questions about manager behavior, see Questions about Bosses.

 

Should I Complain About My Terrible Boss?


Q:  For the past six months, I have worked for a manager who is unpleasant and unapproachable.  When I asked to meet with her recently, she told me to send an email instead.

 

In all this time, we have had only one real conversation.  That occurred because she was angry that I didn’t tell her about a problem.  I had tried to discuss it with her, but she said she was busy and brushed me off. 

 

When she finally heard about the situation, she stormed into my office and verbally whipped me.  I was stunned, but I apologized and reminded her that I did try to talk with her.  She just continued with her tirade.

 

A friend suggested that I talk with my boss's manager, but I don’t know if that’s a good idea.  Do I have to just suck it up because she’s the boss, or is there something I can do?

 

A:  Toxic bosses present a difficult dilemma, because any attempt to correct the situation may only make matters worse.  Abusive managers have no desire to hear about their flaws, so providing constructive feedback is both pointless and risky.    

 

One option is to seek help from a more powerful ally, typically someone in upper management or human resources.  But if that strategy fails, your boss can retaliate by making your life miserable or damaging your career.

 

So before approaching the higher-ups, you need to assess the political climate.  If you believe management will be supportive, schedule a meeting to discuss your concerns.  But if not, then your best move may be to move on. 

 

Related information from Your Office Coach:

 

·         How to Handle a Hothead Boss  from our “Managing Your Boss” section

Q:  For the past six months, I have worked for a manager who is unpleasant and unapproachable.  When I asked to meet with her recently, she told me to send an email instead.

 

In all this time, we have had only one real conversation.  That occurred because she was angry that I didn’t tell her about a problem.  I had tried to discuss it with her, but she said she was busy and brushed me off. 

 

When she finally heard about the situation, she stormed into my office and verbally whipped me.  I was stunned, but I apologized and reminded her that I did try to talk with her.  She just continued with her tirade.

 

A friend suggested that I talk with my boss's manager, but I don’t know if that’s a good idea.  Do I have to just suck it up because she’s the boss, or is there something I can do?

 

A:  Toxic bosses present a difficult dilemma, because any attempt to correct the situation may only make matters worse.  Abusive managers have no desire to hear about their flaws, so providing constructive feedback is both pointless and risky.    

 

One option is to seek help from a more powerful ally, typically someone in upper management or human resources.  But if that strategy fails, your boss can retaliate by making your life miserable or damaging your career.

 

So before approaching the higher-ups, you need to assess the political climate.  If you believe management will be supportive, schedule a meeting to discuss your concerns.  But if not, then your best move may be to move on. 

 

Related information from Your Office Coach:

 

·         How to Handle a Hothead Boss  from our “Managing Your Boss” section

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My Boss Gossips About Employees


Q: My manager frequently talks to one of my coworkers, “Claire”, about the performance problems of another employee.

 

I've told Claire that I think it's inappropriate for our boss to be discussing this other employee with her.  Claire says she doesn't mind and that the manager views her as a good resource.

 

I believe it is a poor business practice for a boss to talk about one subordinate with another.  My co-worker is convinced she's helping, but I feel it’s wrong.  What do you think? 

 

A:  I agree with you.  If your gossipy boss asked my opinion, I’d tell her to stop.  And if Claire asked my opinion, I'd suggest that she tactfully discourage these confidences.  However, neither one of them is asking.

 

Having registered your views with Claire, your only remaining option is to take the issue to your manager.  But if she interprets your helpful feedback as personal criticism, you might eventually regret that decision.

 

Since you are not directly affected by these inappropriate discussions, I suggest that you simply stop fretting about them.  And watch what you say to Claire.  Since she’s apparently repeating your manager’s private comments, she must be quite a chatterbox.   

 

Related information from Your Office Coach:

 

·         How to Complain to Your Boss  from our “Managing Your Boss” section

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Help! I'm in Love with my Boss


Q:  I am a married woman who has fallen in love with my boss.  He is also married with kids.  For about a year, we’ve been fighting a strong attraction for each other. 

 

Although we have tried to be professional and disregard these feelings, the mutual attraction is hard to ignore.  We work together very closely, which makes things even more difficult. 

 

What can we do to put this behind us and move on with our lives? 

 

A:  Workplace attractions can be intense, because coworkers operate in a self-contained little universe where they share goals, successes, anxieties, and frustrations.  They also have common acquaintances and occasionally socialize together. 

 

Add physical chemistry to the mix and romantic fantasies are almost inevitable.  “Fantasy” is the operative word, however, because office relationships evade real-world marital issues like children, in-laws, housework, and money. 

 

To keep your daydreams from becoming reality, avoid situations where you can easily yield to temptation.  If the two of you travel together, attend conferences, or join the gang for happy hour, eventually you will succumb. Surging hormones are hard to control. 

 

Related information from Your Office Coach:

·         Handling Office Romances  from our “Office Politics” section

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I Have A Horrid Manager


Q:  My boss is rude and cruel.  She makes fun of people, then laughs at her own “cute” remarks.  She loves to catch mistakes and publicly reprimand employees.   

When she wants to correct someone, she yells loudly across the office.  If you need help, she makes you feel stupid just for asking a question.

This woman is despised by everyone.  Although she knows her job, she has no idea how to relate to people.  But she’s been here for 30 years and isn’t going anywhere. 

I try to keep my distance and disappear if I see her coming.  But I’m still suffering from stress and depression because of this situation.  Please help. 

 

A:  Life is much too short to be stressed and depressed every day.  Unless your nasty boss plans to retire soon, you need to get out of there.

By putting up with this tyrant for three decades, management is tacitly endorsing her abusive style.  So start looking for a more professional workplace. 

Begin by taking some initial job-search steps.  Update your resume, make networking contacts, join a professional association.  Focusing on the future will remind you that your present predicament is only temporary. 

While you’re there, try not to take the abuse personally.  Since your evil boss treats everyone badly, her critical commentary says more about her than it does about you.  

Related information from Your Office Coach: 

·         Five Types of Difficult Bosses from our “Managing Your Boss” section

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Our Boss is Playing Favorites


Q:  I work in a small retail boutique with four other sales people.  One of them, “Kristen”, takes advantage of the fact that she is close friends with the owner.  This creates morale problems for the rest of us.

 

Kristen leaves without clocking out and doesn’t tell anyone where she’s going.  She gets into phone fights with her family in front of customers.  She is bossy, selfish, and shows no respect to her coworkers, even though we are older than she is.  But around the owner, she is a dream. 

 

Because Kristen is definitely the best salesperson, the owner calls her our “cash cow”  and says she can do whatever she wants in the store.  She even brags about Kristen to customers.

 

I recently volunteered to “take the bullet” for the team and tell our boss about Kristen’s unprofessional behavior.  We were shocked that she didn’t seem concerned.  She clearly prefers not to deal with this problem.

 

We have all considered leaving, but we seem to have more loyalty to the owner than she has to us.  All she cares about are Kristen’s high sales.

 

I really like everything else about my job, but this stress is getting to me.  Should I talk to the owner again or just quit? 

 

A:  Put aside your animosity for a moment and face the facts.  Your obnoxious coworker is an outstanding salesperson.  The owner values her because she brings in the bucks.  To the owner, Kristen’s bottom line contribution is more important than your issues.  And the owner calls the shots here.

 

Given these realities, you older folks need to get a grip and stop wasting so much emotional energy on this young hotshot.  Instead of monitoring her bad behavior, study what she does well and use her techniques to improve your own sales. 

 

The best revenge is to beat her numbers.  If you can outsell the "cash cow", the owner will pay more attention to your concerns.  

 

Related information from Your Office Coach:

What Motivates You at Work”  from our “Career Success” section:

http://www.yourofficecoach.com/Topics/what_motivates_you_at_work.htm

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We're Women, Not "Girls"


Q:  I share an office with two other women.  Our male manager always refers to us as “the girls”.  We have hinted that we are "women" or "ladies", but it hasn’t done any good.   

 

Our boss seems to see nothing wrong with calling us girls, but we feel it is demeaning.  How can we discuss this with him?  Should we start calling him "the boy"? 

 

A:  Either this guy is stuck somewhere back in the ‘70's, or he simply enjoys annoying you.  To have any hope of changing his behavior, you should stop dropping hints and start expressing your wishes directly. 

 

Offensive people are completely immune to subtle suggestions.  Getting their attention requires a big, flashing neon sign.  So all three of you must deliver a clear message to your clueless boss. 

 

For example: "We know you may think this is silly, but as grown women, we really don't like being referred to as 'the girls'.  We doubt that you would want your boss calling you 'the boy'.  So we would appreciate your saying 'women' or 'ladies' instead."

 

When he slips up, politely remind him of your request.  Or, if he has a sense of humor, say “Hey, boy!  You’re calling us girls again.”

 

But if he refuses to change, you may have to let it go.  As long as he’s a good boss otherwise, just consider him a cultural dinosaur and overlook his thoughtless comments.

 

Related information from Your Office Coach:

§          How to Complain to Your Boss”  from our “Managing Your Boss” section:

http://www.yourofficecoach.com/Topics/how_to_complain_to_your_boss.htm

One of our Supervisors is Always Gone


Q:  A supervisor in our office essentially works part-time for full-time pay.  Our hours are nine to five, but "Betty" arrives at 10:30, leaves for lunch at 11:30, and doesn't return until 1:30.  This has created a big morale problem.

 

When her manager was informed about this, he said, "Betty does a great job and we don't want to lose her, so we're not going to do anything."  What can be done to correct this situation?  

 

A:  For some reason, Betty clearly has considerable leverage with her boss.  One wonders how she can be so valuable when she’s gone half the time. 

 

Since her manager refuses to address the issue, your only option is to go over or around him.  Individual complaints are easily written off, so make this a group effort.  Enlist other concerned colleagues and meet with a supportive executive or human resources manager.  

 

First, present documentation of Betty’s arrival and departure times.  Then describe the business problems created by an absentee supervisor.  For example, she’s not available when employees need assistance.  And she’s a terrible role model for her staff, who may begin to adopt the same schedule. 

 

Any responsible executive will quickly correct such an obvious example of lax management.  But if Betty’s leverage extends beyond her boss, you may be out of luck.  

 

Related information from Your Office Coach:

How to Complain to Your Boss”  from our “Managing Your Boss” section:

http://www.yourofficecoach.com/Topics/how_to_complain_to_your_boss.htm

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My Boss Likes to Hit People


Q:  I work for a boss who is both verbally and physically abusive.  Although he hasn’t touched me, I have seen him snap other female employees with rubber bands, leaving a bruise.  He likes to punch the male employees and hit them in the head.  He says he’s just “playing around”.

 

This is a small company, and the owner is the only other manager.  She and my boss are very close, and she relies on him a lot.  However, she has no idea about his abusive behavior.

 

I have started documenting his actions, but I don’t know how to tell the owner.  I love my work, but this manager is creating a lot of stress. 

 

A:  Your sadistic boss is not only an employee relations nightmare, but also a huge legal liability.  He could be a threat to the business in many ways, so the owner needs to know. 

 

To advise her of the problem, you and your besieged coworkers should meet with her as a group.  If she hears the same story from many people, she is more likely to take it seriously.

 

Give the owner a detailed, factual description of the manager’s inappropriate conduct.  Then specifically request that she direct him to immediately cease all physical contact with employees.

 

In addition, you and your colleagues must also stop tolerating this abuse.  The next time your boss touches anyone, he should be informed that legally this could be considered battery, and that if he doesn't stop, charges may be filed against him.

 

If the owner takes no action to end the harassment, start looking for another job.  You shouldn’t stay in a company where physical violence is considered acceptable.   

 

Related information from Your Office Coach:

§          Five Types of Difficult Bosses”  from our “Managing Your Boss” section:

http://www.yourofficecoach.com/Topics/five_types_of_difficult_bosses.htm

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My Boss's Assistant is a Bimbo


Q:  My boss recently hired “Kimberly”, an inexperienced 23-year-old, as his personal assistant.  She can't compose a letter, her grammar is bad, and she has terrible phone manners. 

 

When he sent her to buy a picture frame, she forgot to measure the picture and had to make two trips.  But no matter how she screws up, he never yells at her. 

 

Recently, when I filled out a form incorrectly, my boss gave the assignment to Kimberly.  After she completely messed up the same form, he told me to fix it and said “she’s not quite ready for that yet”.

 

Because Kimberly lied about her computer skills, she constantly asks the rest of us for help.  As far as I can see, she was hired only because she has a big chest and a cheap salary. 

 

My boss regularly makes overnight trips to visit various hotels owned by our company.  Now he’s started taking Kimberly with him.  When she began giving orders to hotel employees, they called me and asked “who is this kid?”  

 

I wonder if I should look for another job, because I’m totally sick of this situation.

 

A:  Don’t pull the plug prematurely.  Your bedazzled boss and his eye-catching assistant may be aggravating, but you need to consider the bigger picture. 

 

Do you enjoy the work you’re doing?  Was your manager reasonably sane before Kimberly arrived?  Can you easily find a comparable position?   Don’t ditch your job if you’re otherwise happy there.

 

If, as you suspect, the overnighters involve more monkey business than hotel business, your manager won’t be normal for awhile.  People in the grip of lust are seldom rational.  But if he used to be a good boss, give him a little time to come to his senses.

 

Meanwhile, maintain a pleasant, friendly relationship with the incompetent cupcake.  She has your boss's ear (and perhaps some other parts as well), so you don’t want her trashing you.

 

But don’t do her work or cover up her mistakes.  If she bungles her job badly enough, your boss may be forced to see her more clearly.

 

Related information from Your Office Coach:

§          Dangerous Workplace Romances”  from our “Office Politics” section:

http://www.yourofficecoach.com/Topics/romance_at_work.htm

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Our Boss Imposed a No-Talk Rule


Q:  The vice president of our department recently sent out an email forbidding all conversation that is not directly related to work.  This has created very low morale and a suffocating environment. We feel like we’re in a mausoleum.  Other employees always talk about how quiet our department is. 

 

Although this is a good place to work, our VP is making everyone miserable.  If she finds someone in another person’s office, she will stop and say "What's going on here?  I hope you are talking about work!"

 

This VP has a longstanding reputation for being unreasonable.  She is not well-liked by anyone except the CEO, but his opinion counts for a lot.

 

We’ve thought about taking our problem to the human resources manager.  Do you think he could do anything about this woman's absurd behavior? 

 

A:  Your tyrannical VP would make an excellent prison guard, but she’s a horrible manager.  Not only is she making life miserable for you, but she’s also hurting the company.  Turning the office into a labor camp will reduce productivity and increase turnover.  

 

Any professional HR manager should immediately see that this work-talk-only policy is idiotic and counterproductive.  So going to human resources at least insures that someone is aware of the problem. 

 

When you meet with HR, don’t just send a lone representative.  Group action will have more impact.  And instead of ranting about the VP’s dreadful personality, describe how her harsh policies could harm the business.

 

The ultimate solution to this problem, however, rests with the CEO.  The HR manager can make him aware of the VP’s despotic tendencies.  But as her boss, he’s the only one who can overrule her decisions.

 

If the CEO supports your VP’s oppressive management style, then you’re doomed to suffer in silence.  But if he understands the problem, he has the power to change it.

 

Smart CEO’s know that you increase productivity by inspiring employees, not terrorizing them.  And muzzling people is hardly inspirational. 

 

Related information from Your Office Coach:

 Quick Quiz: Are You a Task Master or a Socializer?” from our Lessons in Leadership section:

http://www.yourofficecoach.com/Topics/taskmaster_v_socializer.htm

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Should I Tell My Boss About His Mistake?


Q:  I recently became the administrative assistant to our company’s General Manager.  We communicate very well, but I have run into a problem that I’m not sure how to handle. 

 

Every week, I have to turn in my boss’s expense report.  On the last one, I noticed that he had claimed certain expenses twice.  I couldn’t find a nice way to say this, so I didn’t tell him about it.

 

Now I’m afraid that he will be embarrassed if someone else finds this duplication.  Should I say something? 

 

A:  If your boss expects you to check expense reports for errors, then you need to tell him about this one.  Otherwise, he may hold you responsible. 

 

But if he only expects you to forward the report for payment, you can safely wait for someone in accounting to point out the problem.  And if you’re not sure what you’re expected to do with these reports, then you need to clarify your job duties. 

 

In the future, don’t hesitate to take such questions to your boss.  As his assistant, you should feel free to ask about any work-related issue. 

 

Helpful links related to this topic on Your Office Coach:

§          “Strategies for Surviving a New Boss” at http://www.yourofficecoach.com/Topics/surviving_new_boss.htm

§           “How to Complain to Your Boss” at http://www.yourofficecoach.com/Topics/how_to_complain_to_your_boss.htm

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My Boss Keeps Asking For Gossip


Q:  One of my coworkers recently became my boss.  She has been pressuring me, even threatening me, to get me to confide in her about other employees the way I used to.  I try to keep our conversations strictly professional, but that’s not enough for her.  She wants me to be her pal.  

 

This woman is notorious for taking anything you say and turning it against you.  I tried being her friend when we were coworkers, and that didn't work out too well for me.  I don’t trust her any farther than I can throw her, but now she’s my supervisor. What should I do? 

A:  Promotions always alter relationships.  Your former colleague needs to realize that she can’t be both a boss and a buddy.  Even if you trusted her completely, I seriously doubt that you would tell her everything. 

 

Perhaps you can help her see how the situation has changed.  For example:  "Now that you’re the boss, I know there are things that you won’t be able to tell me.  I'm sure your manager expects you to keep some information confidential. 

 

“At the same time, I can't share everything that my coworkers say, because that wouldn’t be fair to them and they would stop trusting me.  But I hope we can still have a friendly relationship."  Then continue to be pleasant, cooperative, and close-mouthed. 

 

Helpful links related to this topic on Your Office Coach:

§          “Strategies for Surviving a New Boss ” at http://yourofficecoach.com/Topics/surviving_new_boss.htm

§          “How to Complain to Your Boss” at http://yourofficecoach.com/Topics/how_to_complain_to_your_boss.htm

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My Coworker Keeps Touching our Boss


Q:  I am an administrative assistant in a small company.  One female employee is constantly touching the boss, who happens to be married.  They have worked together for six years.

 

I have seen her pat his hair, rub his shoulders, and lean her very large chest over him as he sits at his desk.  She bats her eyelashes and caters to his every whim.  

 

I don't think this is at all appropriate.  It may be harmless but, it doesn't look that way.  What's your opinion?

 

A:  To put it bluntly, I think you should mind your own business and focus on your work.    You are an employee, not the manager or the morality monitor.  If these people are doing something improper, they will have to suffer the consequences in their personal lives. 

 

Your boss could discourage this attention if he wanted to, but he apparently likes it.  So if their flirty relationship makes you too uncomfortable, consider taking your administrative talents elsewhere. 

 

However, if someone ever starts touching you inappropriately, you should immediately report the situation.

 

Helpful links related to this topic on Your Office Coach:

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My Boss is Insulting Me


Q:  Because I am much older than my co-workers, the owner of our company has often referred to me as "mature” when talking to clients.  Even though this felt like an insult, I told myself that he was clumsily highlighting my years of experience.  However, a recent incident left no doubt that he is referring to my age, not my professional background.  How can I let him know these comments are inappropriate?

 

A:  Instead of telling your boss that he’s thoughtless and rude, tactfully let him know how you feel.  For example: "I'm a little sensitive about the age difference between me and the rest of the staff.  I’d really appreciate it if you would not point that out to clients.  But if you want to discuss my extensive work experience, that would be great." 

 

Unless your boss derives sadistic pleasure from needling people, cut him a little slack and assume that his tacky comments are not mean-spirited.  People sometimes joke about things that others don't find very funny.

 

Helpful links related to this topic on Your Office Coach:

“How to Complain to Your Boss ” at http://yourofficecoach.com/Topics/how_to_complain_to_your_boss.htm

“Giving Effective Feedback” at http://yourofficecoach.com/Topics/giving_feedback.htm

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My Boss’s Son is a Problem


Q:  I was recently hired as a manager in a small family-owned business.  I have been having problems with another manager who happens to be the son of our CEO.   

 

Recently, I had a long talk with the CEO and gave her some constructive criticism about her son's performance.  She made it clear that critiquing him was a big mistake.  I got the message that her son can do no wrong and discussion of his performance is off-limits. 

 

Now I feel that I can’t say anything about him, even though he’s my co-worker.  How can I deal with these extremely frustrating family dynamics? 

 

A:  A family business is not at all like a publicly-traded company.  When you work for a family, you’re in a completely different universe.  Even if the business is professionally managed, family members have a special status and non-relatives are outsiders. 

 

During your chat about the CEO’s son, did you completely forget that you were talking to his mom?  As a manager, she should have listened to your feedback.  But her maternal reaction should not have surprised you.  When criticizing family, you must tread carefully.

 

In all likelihood, the son will eventually take over the business.  If the CEO suddenly dropped dead, this guy could become your boss tomorrow.  So even if he’s an idiot, you need to get along with him. 

 

Although his mom didn’t listen to your feedback about him, I can guarantee that she’s listening to his feedback about you.  If he speaks well of you, your life will be easier. 

 

Should you find that the combination of business and family drives you completely bonkers, then you need to take your talents to a different kind of company.

 

Helpful links related to this topic on Your Office Coach:

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Our New Manager Killed My Promotion


Q:  In my department, I have long been considered the “lead supervisor”.  I have practically run the department for the past year.  Despite this, someone else was recently promoted to the position of department manager.

 

This decision was made by a manager who is new to our company.  He never even gave me an interview or tried to get to know me.  I’m finding it difficult to accept the situation and feel a lot of resentment towards both him and the company. 

 

How do I get past this?  And when I talk with the big boss, how can I make him realize that I would have been the right person for the job? 

 

A: I wonder how much effort you put into seeking this promotion.  Did you talk with the new manager about your interest in the position?  Do you know what type of person he was looking for?  If not, then you didn’t do your homework.

 

This particular opportunity is history, so now you need to put it behind you and focus on the future.  Identify positions that interest you.  Get to know the people who make hiring decisions.  Ask for feedback about your leadership style and make any appropriate changes.

 

Since the “big boss” probably approved this promotion, implying that it was a mistake will insult his judgment.  Instead, let him know of your interest in management and ask what you should do to be considered in the future. 

 

People who passively wait to be noticed are often overlooked.  You need to take an active approach to managing your career.  And if you conclude that advancement is unlikely with your present company, then start exploring the rest of the world.   

 

Helpful links related to this topic on Your Office Coach:

“How to Improve Your Resume without Changing Jobs” at http://yourofficecoach.com/Topics/improve_your_resume.htm

“Ten Helpful Things to Say to Your Boss” at  http://yourofficecoach.com/Topics/10_helpful_things.htm

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My Boss Has A Crush On Me


Q:  My supervisor, “Jake”, is infatuated with me.  I used to be friendly with Jake and his wife before his behavior became obnoxious. 

 

I’ve made it clear that I don't date either work colleagues or married men, but Jake still vies for my attention and pouts when I try to keep our relationship strictly professional.  He has even hinted to his buddies that we’re having an affair, which is absolutely not true.  

 

Short of punching him or filing charges, what can I do to get Jake off this sad, pathetic fantasy? 

 

A:  To discourage Jake’s obsession, you should immediately cease all conversation about it.  Given his lovesick state of mind, Jake will find any personal discussion rewarding, even if the topic is your complete lack of interest in him.  So you must firmly declare an end to this one-sided flirtation. 

 

For example: “Jake, I’ve said repeatedly that I’m not interested in any sort of romantic relationship with you.  And this is the last time I’m going to discuss it.  If you continue to make advances or imply that we’re romantically involved, I’ll have to take formal action.  But my hope is that we can continue to have a good working relationship.” 

 

Then drop the subject forever.  If he brings it up again, say, “As I told you, I’m not going to discuss that.”  Then don’t.  

 

Although you are reluctant to file a complaint, Jake’s behavior certainly constitutes sexual harassment.  Should he ever decide to retaliate for your indifference, you may need proof of his inappropriate conduct.  So consider keeping a record of his overtures and confiding in a trusted colleague. 

 

If Jake becomes persistent, demanding, or threatening, you should immediately contact someone in management or human resources.  Lustful longing can sometimes escalate into serious harassment or stalking.   

 

Helpful links related to this topic on Your Office Coach:

§          “Dangerous Workplace Romances” at http://yourofficecoach.com/Topics/romance_at_work.htm

§          “How to Manage an Office Romance ” at http://yourofficecoach.com/Topics/how_to_manage_an_office_romance.htm

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My Boss Promised a Raise, But Never Delivered


Q:  I recently completed my undergraduate degree in human resource management.  The whole time I was in school, my boss kept saying that she would work on getting my pay increased once I graduated.  

 

Now that I have my degree, my manager says she can’t give me a raise because this isn’t a common practice in our company.  Also, she said the Director of HR feels that I don’t deserve an increase because of tardiness and because I missed some committee meetings that he chaired. 

 

I’ve now started graduate school in business administration, but I don’t think my efforts to enhance my career are appreciated.  What do you think? 

 

A:  Sounds like your boss spoke too soon and promised too much.  Her assurance that she would "work on" getting you a raise apparently meant exactly that.  And unfortunately her work didn’t produce the desired results. 

 

Managers need to realize that simply uttering the phrase “pay increase” immediately heightens expectations.  Unless your boss knew she could deliver the goods, she never should have mentioned a possible salary upgrade.  

 

Since you work in HR, ask your compensation specialist whether receiving a degree has ever triggered a salary adjustment.  If a precedent exists, you may be able to make a case for an increase.

 

However, you also have a political obstacle to overcome.  To get raises, promotions, and other workplace goodies, employees must make a favorable impression on higher level managers.  Regrettably, you seem to have done just the opposite.

 

Your tardiness and absence from meetings appear to have offended the Director, who may view these work habits as a sign that you are not particularly serious about your career.  And his beliefs will affect your future, even if they are inaccurate.

 

So if you want your boss’s boss to support your advancement, you must demonstrate that you are just as dedicated to your job as you are to your education.  Then, if you still feel unappreciated, you can always choose to take your talents elsewhere.  

 

Helpful links related to this topic on Your Office Coach:

§          “How to Ask for a Raise ” at http://yourofficecoach.com/Topics/how_to_ask_for_a_raise.htm

§          “How to Complain to Your Boss” at http://yourofficecoach.com/Topics/how_to_complain_to_your_boss.htm

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Should I tell my boss I’m leaving?


Q:  I want to know if I should tell my boss that I’m looking for another job.  My company’s business is decreasing, our pay has been slashed, and recently one of my coworkers was laid off.  I've always been able to talk openly with my manager, but lately his personality has changed.  What should I do?

 

A:  Honesty is commendable, but complete disclosure is often foolish.  If the higher-ups learn that you may be leaving, they will start considering how to get along without you.  You then might find yourself at the top of the next layoff list. 

 

Also, some managers unfairly view employee departures as personal betrayal.  Should you change your mind and decide to stay, your boss might never forgive you.

 

So keep your job search information to yourself.  Politically intelligent people never tell anyone at work that they intend to leave until they have already secured a new position.

 

Helpful links related to this topic on Your Office Coach:

“Five Key Job-Seeking Skills ” at  http://yourofficecoach.com/Topics/five_key_job-seeking_skills.htm  

“Do’s & Don’ts for Job Interviews” at http://yourofficecoach.com/Topics/do's_don'ts_interviewing.htm

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My Husband’s Boss is an Idiot


 

Q:  My husband, “Don”, is having problems with a recently acquired boss.  During 25 years as a sales representative, Don has received numerous awards, including some on a national level. 

 

His new manager has little experience, a poor work ethic, and low past performance numbers, so it is aggravating to have him evaluate my husband.  We can’t figure out why this guy was promoted in the first place. 

 

Now the manager says that Don needs to start planning his sales calls, but after 25 years, what is there to plan?  This is not rocket science.  What can I do to help my husband?

 

A:  This manager may be a lightweight, but for now he's the boss, like it or not.  His position gives him the power to make your husband’s life better or worse.  That may not be fair, but it's a fact. 

 

When a new manager has a different work style than the previous one, the adjustment is often difficult.  Some employees act out their animosity by becoming oppositional, but that's a big mistake.  Getting into a power struggle with the boss can be a quick career killer.

 

So if this manager wants more planning, Don would be wise to comply, as long as the change won’t hurt customer relationships.  Your husband’s long experience actually could be somewhat intimidating, so the new guy’s directives may be an attempt to mask his own insecurity.

 

Don needs to recognize that effectively “managing up” is a critical political skill in every organization.  He can vent his frustrations at home, but at work he must act like a helpful and supportive employee.   

 

Helpful links related to this topic on Your Office Coach:

§          “Strategies for Surviving a New Boss” at http://yourofficecoach.com/Topics/surviving_new_boss.htm

§           “Understanding Work Style Differences” at http://yourofficecoach.com/Topics/work_style_differences.htm

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My Boss Says I Need Therapy


Q:  My extremely overweight woman boss keeps saying I have emotional problems because I cry whenever she fusses at me. She thinks I should see a doctor and take anxiety medication like she does.  

 

I find this very insulting.  I don’t think it’s appropriate for her to diagnose me just because she has an undergraduate degree in psychology.  I do see a psychiatrist for help with my issues, but I shouldn’t have to share my personal medical history at work.

 

She and her manager constantly tell me I’m doing a great job, so my emotional state is not adversely affecting my work.  How do I get my boss to stop invading my privacy? 

 

A:  Your manager’s desire to play amateur psychologist is completely out of line.  You are under absolutely no obligation to discuss your "issues" or treatment with her.  To discourage such intrusive conversations, you must politely refuse to respond. 

 

The next time your manager shifts into diagnostic mode, calmly state “I appreciate your concern, but I’d really prefer not to talk about that.”  If she makes future attempts to assess your mental health, just say "thanks for your opinion" and change the subject. 

 

This strategy can only succeed if you avoid bringing up personal topics yourself.  So when talking to your boss, stay focused on work.  And since your crying seems to trigger these interventions, try to keep your emotions in check.

 

Speaking of emotions, the "extremely overweight woman boss" comment sounds rather hostile.  Since anger towards the boss is never helpful, try to view your misguided manager as having poor judgment, but good intentions.  After all, she continually praises your work, so she can't be all bad. 

Helpful links related to this topic on Your Office Coach:

“How to Complain to Your Boss” at  http://yourofficecoach.com/Topics/how_to_complain_to_your_boss.htm

“Conflict Management Skills” at http://yourofficecoach.com/Topics/conflict_management_skills.htm

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My Supervisor Wants Me to Lie


 

Q:  Our performance appraisal system requires supervisors to schedule quarterly conferences with employees, but that’s never happened in all the years I’ve worked here.  On the annual review form, my boss always lists the dates when our conferences were supposed to happen, then asks me to sign it. 

 

I have never been comfortable falsifying these dates, but I don't know what to do.  Should I just suck it up and sign to keep my boss out of trouble?  Or should I refuse and risk becoming the target of retaliation? 

 

Fortunately, I’ve never had a negative review.  But if I ever do, I know I won't have a leg to stand on if I keep saying we had these conferences. 

 

A:  Forcing you to lie shows not only that your supervisor is dishonest, but also that he’s a terrible manager.  And he’s definitely lodged you right between the proverbial rock and hard place.

 

The safest solution is to seize the initiative and schedule the conferences yourself.  Put quarterly meetings on your boss’s calendar, go with an agenda to discuss, and list the dates for him at the end of the year. 

 

Perhaps these meetings will turn out to be productive.  But if not, at least you will no longer be certifying false information.

 

Helpful links related to this topic on Your Office Coach:

“How to Handle Your First Performance Review” at  http://yourofficecoach.com/Topics/first_performance_review.htm

 “Ten Questions to Ask During Your Performance Review” at http://yourofficecoach.com/Topics/performance_review_questions.htm

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My Boss is Obsessed with Religion


Q:  My boss is always quoting scripture at work.  No matter what problem we take to him, his answer is a Bible verse.  It has gotten so bad that employees hate to talk to him about anything.  One day, I finally told him to please quote policy and procedures to me instead of quoting scriptures. 

 

Since then, our meetings have been somewhat awkward.  Even though I’m a very good employee, I get the feeling that now he doesn’t want me here.  But I need to stay in this job until I finish school.  How do you deal with a manager who talks about religion instead of addressing work issues? 

A:  Managers who bombard employees with their religious beliefs are abusing the power of their position.  People in secular organizations should not feel that their spiritual values may affect their performance reviews.  I wonder how your boss would react if his own manager constantly quoted the Koran or the Torah. 

 

Your recourse in this situation depends on the size of the business.  In a larger company, the HR department will be concerned about possible charges of religious discrimination, so you should take your dilemma to them.   

 

But if you’re in a small business and the offensive manager is the owner, then you’re pretty much out of luck.  To remain employed, you will need to control your irritation. 

 

When your boss answers policy questions with Biblical quotations, listen politely, then say “I’m not sure that I understand the company’s policy on that issue.  Could you clarify it for me?”  And silently remind yourself that once you graduate, you will be able to escape this proselytizing manager.

 

Helpful links related to this topic on Your Office Coach:

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I Can’t Stand My Boss’s Perfume!


Q:  I share a small office with three other women.  One of them wears perfume so strong that the rest of us get headaches from the smell.  When I have to work next to her, I can hardly breathe.  I think she’s trying to cover up the fact that she smokes. 

 

We have told her, in so many words, that “fragrances” bother us, but she keeps wearing the heavy perfume anyway, which I think is very rude.  No one wants to be the bad guy and bring this up because she is our boss.  What can we do?  Choked-up Employee

 

A:  Sounds like you've been dropping hints, but she’s not picking them up.  That’s no surprise, because people seldom realize that hints are directed at them.  So your boss is probably clueless, not rude.

 

Your manager actually may have no idea that she’s overdoing the perfume.  Given that she’s a smoker, her sense of smell might not be very sharp.  And if she’s older, age could have dulled her olfactory abilities.

 

To get relief, you need to stop hinting and address the problem directly.  There are two ways to handle this: either bring it up yourself or ask her manager for help. 

 

If you decide to talk with her, keep the focus on your own needs.  For example:  “I’d like to ask you a favor.  Perfume gives me a really bad headache, even when it has a nice fragrance.  I hate to ask this, but since we work very closely, would you mind not wearing perfume when we’re in the office together?” 

 

Should such a conversation seem risky, the other option is for all three of you to go to her boss.  Without being critical, explain your problem and ask the manager to have a chat with her. 

 

If you chicken out and continue to avoid the issue, please recognize that you are choosing to live with it.  Unless your boss is psychic, it’s not quite fair to get annoyed when she fails to read your minds. 

Helpful links related to this topic on Your Office Coach:

“Giving Effective Feedback” at  http://yourofficecoach.com/Topics/giving_feedback.htm

“Ten Helpful Things to Say to Your Boss” at http://yourofficecoach.com/Topics/10_helpful_things.htm

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My Boss Constantly Praises my Coworker


Q.  One woman in our office is a very high producer who runs circles around the rest of us.  Our new supervisor constantly praises her as the ideal employee.  She is a nose-to-the-grindstone type of person who quickly gets all her work done, then sits and waits for more.  My pace is not quite as fast, but I am always finished before the end of the day.  The supervisor has started asking if I need help from this coworker, which I find very offensive. 

 

A.  If you put your own nose to the grindstone, could you be as productive as your speedy colleague?  If so, then you’re making the choice to work at a more relaxed pace.  Nothing wrong with that, but you shouldn’t complain if she chooses to go faster.

 

On the other hand, if you are working up to the best of your abilities, then you simply have the misfortune to be paired with a superstar.  This may not be good for your ego, but you can’t blame your supervisor for being happy about it. 

 

Nor should you blame your boss for trying to increase productivity by asking someone who is finished to help someone who is not.  After all, a supervisor’s primary job is to get work done as correctly and quickly as possible.   

 

Here’s one comforting thought, however: superstars seldom stay in one place for long, so your hyper-productive colleague will eventually move on to her next challenge. 

 

Helpful links related to this topic on Your Office Coach:

My Boss Thinks I’m Psychic! 


Q.  I work for a manager who thinks I can read her mind.  She will come rushing up like she has an urgent problem, interrupt my work, and say something like, “Did he come pick it up?”  I have no idea what she’s talking about, so I ask what she means.  Then she acts like I’m an idiot for not understanding her. 

 

This goes on all the time.  I’m getting more and more irritated because she always looks at me like I’m ignorant for not being able to fill in the blanks in her sentences.  But since she never gives an explanation, I can’t possibly know what she’s talking about.  How can I deal with this weird communication technique? 

 

A.  Sounds like your boss is a bit of a scatterbrain.  But this doesn’t mean that she’s stupid.  She may be an otherwise intelligent woman who simply has a disorganized thinking style. 

 

Non-linear thinkers often make spontaneous remarks that seem completely off-the-wall.  And they sometimes believe that they’ve verbalized thoughts that were never actually spoken.  If you are a structured and orderly person, these habits will drive you crazy.

 

Since you work for this erratic communicator, try to control your irritation.  If you allow her scattered thinking to annoy you, your relationship will deteriorate and so may your career. 

 

When she asks “Did he come pick it up?”, avoid frustrated responses like “I have no idea what you’re talking about!”  Instead, you might reply “No one has picked anything up today” or “John picked up the budget report.”  Then see what she says next. 

 

If your boss has other redeeming qualities, attempt to view her mental fuzziness as an amusing personality quirk.  When you need to request additional information, do it with a smile.  This shift in perspective will  simultaneously decrease your blood pressure and increase your job security.  Marie McIntyre

Helpful links related to this topic on Your Office Coach:

The New Boss Isn't Acting Like A Manager


 

Q.  “Lisa”, the new manager of our retail store, is making a lot of mistakes.  She is very close to certain employees and socializes with them outside of work.  She lets them look at confidential personnel files and even takes their advice about who to hire or fire. 

 

I have management experience and work at this store in a part-time management role.  I’m trying to teach Lisa all that I can, but now she seems to resent my help.  If you could print some guidelines for first-time managers about separating from employees, perhaps she will recognize her errors. 

 

A:  The learning curve for management is pretty steep, and Lisa appears to have missed a few lessons.  But that may not be altogether her fault.  Her boss, who should be teaching Lisa about management, seems to be totally missing from this scenario.   

 

All new managers must learn that they are no longer one of the gang.  You can’t be both a boss and a buddy.  If you’re trying to be everyone’s pal, you’ll have a tough time assigning unpopular tasks or doing objective performance appraisals.

 

For a manager, being respected is much more important than being liked.  Management is not a popularity contest.  To be effective, you will sometimes have to make difficult decisions that do not please everyone.

 

Good managers are trustworthy.  They never share confidential information about one employee with another.  Personnel issues should be discussed only with upper management or human resources, never with other staff members.

 

The above advice is for Lisa, but I also have a suggestion for you.  If you come across as condescending or demeaning, Lisa is less likely to listen.  So when offering suggestions, remember that she is a colleague, not your employee or your student.   Marie McIntyre

 

Helpful links related to this topic on Your Office Coach:

§          “Twelve Tips for New Managers” at  http://yourofficecoach.com/Topics/tips_for_new_managers.htm

§          “Six Secrets of Motivational Managers” at http://yourofficecoach.com/Topics/motivational_manager.htm  

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Can Your Boss Also Be Your Friend?


Q.  My supervisor, “Crystal”, is also one of my closest friends.  Sometimes it can be hard to separate the friendship and the work.  Most days we chat about family news, the job, and our coworkers.  However, if one of us does something to make the other upset, we stop talking at all.  Until we can move past our differences, this makes the work atmosphere very uncomfortable.  I don’t want to leave my job or lose my friend, so how can I balance this situation? 

 

A:  When a friend is also your boss, you do not have a relationship of equals.  As a supervisor, Crystal has to oversee your activities, give you feedback, and write your performance review.  To maintain the friendship, you must be able to handle this without feeling resentful. 

 

You must also recognize that Crystal’s management decisions cannot be influenced by your close relationship.  If they are, she will rightly be accused of playing favorites.  And don’t expect her to share confidential information about coworkers or business issues.

 

In fairness to your colleagues, you and Crystal must not let personal disagreements poison the work environment.  When the two of you stop speaking, everyone around you undoubtedly senses the tension in the air.  Despite your feelings, you need to maintain a civil relationship at the office.

 

Successfully managing this balancing act can be extremely difficult.  To pull it off, both parties must consistently act like mature adults.  And anyone who punishes friends with the silent treatment may have some difficulty passing the maturity test.  Marie McIntyre

  

Helpful links related to this topic on Your Office Coach:

§          “Conflict Management Skills” at http://yourofficecoach.com/Topics/conflict_management_skills.htm 

§          “Twelve Tips for New Managers” at  http://yourofficecoach.com/Topics/tips_for_new_managers.htm

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Our New Manager is Really Screwing Up


Q:  “Lisa”, the new manager of our retail store, is making a lot of mistakes.  She is very close to certain employees and socializes with them outside of work.  She lets them look at confidential personnel files and even takes their advice about who to hire or fire. 

 

I have management experience and work at this store in a part-time management role.  I’m trying to teach Lisa all that I can, but now she seems to resent my help.  If you could print some guidelines for first-time managers about separating from employees, perhaps she will recognize her errors. 

 

A:  The learning curve for management is pretty steep, and Lisa appears to have missed a few lessons.  But that may not be altogether her fault.  Her boss, who should be teaching Lisa about management, seems to be totally missing from this scenario.   

 

All new managers must learn that they are no longer one of the gang.  You can’t be both a boss and a buddy.  If you’re trying to be everyone’s pal, you’ll have a tough time assigning unpopular tasks or doing objective performance appraisals.

 

For a manager, being respected is much more important than being liked.  Management is not a popularity contest.  To be effective, you will sometimes have to make difficult decisions that do not please everyone.

 

Good managers are trustworthy.  They never share confidential information about one employee with another.  Personnel issues should be discussed only with upper management or human resources, never with other staff members.

 

The above advice is for Lisa, but I also have a suggestion for you.  If you come across as condescending or demeaning, Lisa is less likely to listen.  So when offering suggestions, remember that she is a colleague, not your employee or your student  Marie McIntyre

 

Helpful links related to this topic on Your Office Coach:

Should I Comment on My Performance Review?


Q:  In my performance review, my boss included some negative comments made by his own manager.  Since I don’t agree with his manager’s opinion, I said so in the “Employee Comments” section of the appraisal form.  I stood up for what I believe to be true, but now I feel like I shouldn’t have written anything.  What do you think? 

 

A:  I think that you’re worrying about the wrong thing.  Instead of being nervous about your written remarks, you ought to be concerned about the negative perceptions of upper management. 

 

The “Employee Comments” section found on most appraisal forms is designed to give people a chance to express their views.  Using it is completely appropriate as long as you express your opinion in a mature and balanced manner.  If your written rebuttal was irrational or overly emotional, just ask to submit a corrected version. 

 

A more serious concern, however, is that upper management is making negative comments about your work.  Even if you don’t agree with them, those perceptions will greatly influence your future.  An old saying applies here: “The person who protects your job is not your boss; it’s your boss’s boss.”

 

If your boss’s manager is operating on misinformation, then you need to provide accurate facts as soon as possible.  But if you actually do need to improve in some areas, you should start being honest with yourself. 

 

Your appraisal form will soon be filed away and forgotten, but management's poor opinion of you could affect your career for a long time.  So consider asking your boss what can be done to repair your reputation with the higher-ups.

Marie McIntyre

 

Helpful links related to this topic on Your Office Coach:

§          “Help!  It’s Time for My First Performance Review.” At http://yourofficecoach.com/Topics/first_performance_review.htm   

§          “Ten Questions to Ask During Your Performance Review ” at   http://yourofficecoach.com/Topics/performance_review_questions.htm    

§                “How to Respond to a Bad Performance Review ” at  http://yourofficecoach.com/Topics/respond_to_a_bad_performance_review.htm

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My Boss Says I Can’t Be a Manager


Q:  My boss recently told me that I am not management material.  This was very upsetting.  Even though I don’t have a degree, I do have years of experience and have trained many people. I get along with everyone and frequently get positive feedback about my work.

 

When I joined this company, the business was just starting to take off.  Because of the growth, they are now planning to hire other people to help with my work.  I feel that I could supervise them, but my boss says no.  What can I do to become management material?  Disappointed

 

A:  Don’t be too disheartened by your boss’s pessimistic assessment.  You may simply not fit the management profile that he’s looking for right now. 

 

Rapidly growing companies often don’t have time to take novice managers through the learning curve.  Instead, they bring in experienced outsiders who are equipped to handle the challenges posed by expansion.  

 

Continued growth will bring future opportunities, however.  So if management is your goal, start preparing yourself.  Ask your boss to describe the characteristics he values in a manager, then work on demonstrating them. 

 

Find positive management role models and study their behavior.  Look for books, workshops, or Internet resources to educate yourself about management and leadership.  And if you can possibly do so, start working on that degree.

 

Finally, seek out opportunities to lead committees or head up projects.  This will not only sharpen your leadership skills, but also provide clear evidence that you may indeed be management material. 

 

If you have a professional human resources department, discuss your career goals with the HR manager.  And  don’t let your discouraging boss dampen your ambitions.  His lack of interest in your development may indicate that he’s not such a great manager himself.  Marie McIntyre

 

Helpful links related to this topic on Your Office Coach:

§          “Ten Signs of Effective Leadership” at http://yourofficecoach.com/Topics/ten_signs_of_effective_leadership.htm

“Secrets of Motivational Managers” at http://yourofficecoach.com/Topics/motivational_manager.htm

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My Boss is Trying to Get Romantic


 

Q:  A few months ago, my boss confessed that he has “feelings” for me.  I am happily married and definitely do not share these feelings.  Although I was stunned and angry, I naively thought we could continue to work together on a professional basis.  However, this is a very small business and he is the owner, so the situation felt uncomfortable.  I began looking for a new job, but haven’t found one yet. 

 

Last week, my boss told me that his feelings have not changed, but he needs to know if I am still planning to leave, since he will have to replace me.  Now I feel like he's trying to push me out.  I have confided in one of my coworkers and saved his hand-written notes to document his "emotional attachment” to me.  People that I’ve talked to say there is no sexual harassment in this situation.  What recourse do I have?  Not Fond of the Boss

 

A:  Contrary to what you have been told, expressing romantic intentions towards an employee and sending her love notes does indeed constitute sexual harassment.  Legally, sexual harassment can occur without any physical overtures.  If you want to pursue that avenue, however, you will need to find out if your “very small business” is large enough to be covered by the law.

 

Although you may not like feeling pushed, finding another job is definitely the best solution.  So far, your boss is just quietly harboring romantic fantasies, but if he becomes more obnoxious or aggressive, things might get difficult.  In a larger company, you could take your problem to human resources, but unfortunately you don’t have that option. 

 

In response to your boss’s question, you can honestly say that you have no immediate plans to leave.  This is a truthful answer, because at the moment you have no job to go to.  If he inquires about future plans, tell him that you’re not sure, but if you decide to leave you’ll give him reasonable notice. 

 

Should your boss bring up his “feelings” again, remind him that you are married.  Explain that you like your job, but your relationship with him needs to remain strictly professional.  Then change the subject. 

 

One question, though: how did your boss know that you’re looking for a job?  I can only assume that you’ve been talking about it, which wasn’t very prudent.  When you declare your intention to leave one job before you find another, you risk being left with no job at all.  So I suggest keeping all future job search plans to yourself.  Marie McIntyre

 

Helpful links related to this topic on Your Office Coach:

My Boss is Suddenly Acting Different


Q:  My boss and I are different in many ways, but have managed to work together quite well for ten years.  Lately she has started to treat me differently and speaks to me with an angry and accusatory tone in her voice.  In the past, she has admitted feeling threatened by me, so I wonder if she is setting me up to be fired.  I know that she is under a lot of stress right now.  I have asked her to lunch, but she puts me off.  How should I handle this? I feel like I am turning into the proverbial “disgruntled employee”.

 

A:  Are you sure this is about you and not about the stress?  Your boss might just be taking her current frustrations out on you.  That wouldn’t be nice, but it would at least be an explanation.  Also, you say that the two of you are very different.  Stressed-out people often have little tolerance for differences. 

 

You might consider talking with her in a spirit of understanding, not criticism or hurt.  Say something like “I know you’ve been under a lot of stress lately, and I wondered if there’s anything I can do to help.” 

 

Or you could be more direct: “Our relationship has seemed a little tense lately.  Is that only because there’s been a lot of stress or is there something that I need to do differently?” 

 

Going to lunch is a good idea, but if she continues to reject it, find time to talk at work.  And since you know she can be threatened by you, don’t do anything threatening!   

 

If none of this works, then you need to manage your side of the relationship as best you can, since that’s all you can control.  Focus on the work, be pleasant and friendly, and don’t overreact to your boss’s moods.  If you allow yourself to become disgruntled, you will only make things worse.  

 

If you make an effort to treat her the way you would like her to treat you, then you can at least enjoy feeling like the more mature person.  Marie McIntyre

  

Helpful links related to this topic on Your Office Coach:

§          “How to Manage Your Boss” at   http://yourofficecoach.com/Topics/managing_your_boss.htm   

§          “Twenty Signs that Your Boss Is on the Way Out” at http://yourofficecoach.com/Topics/20_signs.htm   

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My Boss Seems To Be Obsessed With Me.


 

Q:  About a year ago, I made a sexual harassment complaint against my boss.  Before that, I did not realize what he was doing was illegal.  For example, he'd ask if I ever wore thong underwear, tell me I should always wear short skirts, and ask if he could bring me wine.  He even showed up at my house. 

 

When I complained to the company President, my boss acted completely surprised.  The President tried to make it my fault by saying I wasn't firm enough when I told my boss to stop.  He said we should forget it, tell no one, and move on, since "no one was hurt." 

 

Since then, despite my protests, I have been moved to a cube within ten feet of my boss' office.  He constantly walks by my desk, follows me around the building, asks about my lunch plans, and watches out the window when I leave.  People have told me that he goes through my trash. 

 

This is annoying, but probably not sexual harassment.  If I talk to my boss, he’ll just deny doing anything wrong.  And I’m sure management wouldn't take it seriously.  The solution is to find a another job, but so far I haven’t had any luck.  I feel stuck and could use some advice. 

 

A:  Let’s be clear about one thing: this is still sexual harassment.  Your boss may have stopped talking about sex, but he’s definitely harassing you.  And something needs to be done about it.

 

The President obviously handled your prior complaint all wrong.  Putting the burden on you to stop the harassment is totally contrary to legal requirements.  Firm and immediate disciplinary action should have been taken against your harasser.  Moving you closer to him was inexcusable. 

 

At this point, you might consider getting advice from the nearest EEOC office.  They can process a formal claim of sexual harassment if you wish to make one.  The law protects you from retaliation, so management can’t take action against you for filing a charge.  Of course, they might find some other way to make your life miserable.  

 

Another option is to talk with an attorney.  If you decide to go that route, find one who specializes in employment law.  Talking to any other type of lawyer could just waste your time and money.

 

If you are not ready to take a legal step, you still need to tell someone in management about this highly inappropriate behavior.  Since this guy has a history of showing up at your house, you could find yourself dealing with a stalker. 

 

If your company has a professional HR department, that’s the place to go.  But if not, go back to the President and let him know that illegal behavior is still occurring.  Describe your extreme discomfort and tell him specifically what you want him to do.   If he does not take immediate action, then reconsider the legal option.  

 

As you say, the best solution is to get out of there.  Discussing this situation during job interviews will not be helpful, however.  So you need a different answer to the question of why you want to change jobs.  Marie McIntyre

 

Helpful links related to this topic on Your Office Coach:

§          “Five Types of Difficult Bosses” at   http://yourofficecoach.com/Topics/five_types_of_difficult_bosses.htm   

§          “Dangerous Workplace Romances” at http://yourofficecoach.com/Topics/romance_at_work.htm

 

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I Want to Get my Boss’s Job


 

Q.  I have a part-time job that I love, but I would like to have my manager’s job with all the full-time perks.  He’s in his early 60's and should be on the verge of retirement.  I do a lot of his work, but he gets most of the credit.  When I have tried to get a raise, this manager has blocked my attempts.  I believe he is hampering my career progression.

 

I need to either become full-time or find another job, but senior management will allow only one full-time position in this department.  How can I go over my manager's head to let them know that he is aging, forgets important details, cannot finish projects, and leaves the office early?  Not to mention that at his older age anything can happen, and someone may need to replace him very soon.  I am staying here to inherit his position, but I want to speed up the transition. 

 

A.  Your present situation doesn’t sound too appealing: you have a part-time, low paying job where you do someone else’s work, get no credit, and are refused a raise.  Unless you’re a trust fund baby, this has to create financial problems.  So you really must love what you do.

 

Although you want to inherit your boss’s job, he doesn’t seem to be departing any time soon.  Are you hoping that he will either get fired or die?  That sounds a bit ghoulish.  And I’m not surprised that he is obstructing your career, since you view him as a senile old dinosaur whose job you want to steal.  Do you think he might possibly resent that?

 

If you’re truly ready to either move up or move out, then you must find out where you stand with senior management.  But trashing your boss is the wrong approach.  Making your manager look bad might make you look even worse, especially if the higher-ups happen to like him.

 

Instead, tell them that you truly love your work and want to have a career there.  Talk about why you feel you are a good fit for the organization and give examples of what you have contributed.  Describe what you hope to contribute in the future. 

 

Then explain that you must make some hard decisions about your job, because your part-time status is creating financial problems.  Indicate that you would appreciate knowing whether you might realistically expect to become full-time in the near future. 

 

If the answer is yes, then your problems may be solved.  But if they say no, then they don’t value you as much as you feel they should.  And it’s time to start looking for greener pastures.  Marie McIntyre

 

Helpful links related to this topic on Your Office Coach:

§           “Ten Helpful Things to Say to Your Boss” at  http://yourofficecoach.com/Topics/10_helpful_things.htm

§            “How to Impress Higher-Level Managers” at   http://yourofficecoach.com/Topics/how_to_impress_high-level_managers.htm  

 

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My new boss is edging me out


Q.  After ten years with this company, I was promoted to assistant manager six months ago.  One month later, my boss was replaced with a new manager, “Jerry”, who wanted to bring in his own assistant.  His boss told him that the position was mine, but Jerry brought in his own person anyway and began slowly transferring all my responsibilities to her.  I still have my title, but that’s about all.

 

Now Jerry withholds information from me, ridicules me in staff meetings, and makes derogatory comments about me to others.  Our Human Resources manager just says that we need to work out our different management styles.  I would like to stay with the company, but transfer to another department.  What should I do? 

 

A.  As you’ve learned the hard way, getting a new manager can completely change your job.  And getting a bad manager can make your life a living hell.  Jerry definitely gets my nomination for evil-boss-of-the-month. 

 

I usually advise people with new-boss problems to try to improve communication and clarify expectations, but this situation sounds rather hopeless.  Jerry clearly has an adversarial agenda, perhaps because he was forced to keep you.

 

Going over your manager’s head always carries some risk, but in this case it might be worth it.  Two possible sources of help are Jerry’s boss, who supported you initially, and the HR manager, who needs to understand that it’s not just a style difference. 

 

In explaining the situation, do not trash your new boss, but describe the facts of the situation in detail.  Then indicate that you would simply like the opportunity to be considered for a transfer.  Your 10-year track record with the company should be a big plus here. 

 

However, if you get no help from upper management or HR, you’ll have to decide whether to hang in there for awhile or start looking elsewhere.  Odds are that this mean-spirited manager will fail in the long run, but there’s no telling how long his run might be.  Marie McIntyre

 

 

Helpful links related to this topic on Your Office Coach:

§           “Strategies for Surviving a New Boss” at  http://yourofficecoach.com/Topics/surviving_new_boss.htm

§            “Five Types of Difficult Bosses” at  http://yourofficecoach.com/Topics/five_types_of_difficult_bosses.htm

 

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My boss’s wife tells my employees what to do 


 

Q. I work in a very small office with my boss and his wife.  We have two administrative assistants, and I am supposed to be the office manager.  I say “supposed to be” because the assistants always take their questions or complaints to the wife.  Recently, when one of them complained about a task that I gave her, the wife told me to do the task instead.  So how can I be the supervisor? 

 

A. Ah, the challenges of working in a family business!  The assistants have obviously figured out where the power lies and decided to bypass you altogether.  By dealing with the wife, they can go over your head without going to your boss.  Very clever.

 

The wife may be consciously usurping your authority or simply acting without thinking.  Either way, your fundamental problem is unclear roles.  Who is supposed to do what in this office?  What does being a “supervisor” mean? 

 

To get some clarity, ask for a meeting with your boss and his wife.  Describe how fuzzy roles are creating confusion and suggest that the three of you define each person’s management responsibilities.  But here’s the tricky part: you must do this without complaining about the wife.  No good will come from that.

 

Once roles are defined, ask your boss to explain them to the assistants.  When they continue to go to the wife with issues (which they will), she needs to direct them back to you.  Pretty soon they’ll get the message that you really are their supervisor.

 

You may, however, find that the wife is unwilling to give up her informal power and that her husband is unwilling to intervene.  In that case, “office manager” may mean that you are overseeing paper and processes instead of people. 

Marie McIntyre

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Our Boss is Driving us Crazy!


 

Q.  The owner of the business where I work is a tyrant.  Sometimes she blows up at employees, then at other times she gives us the silent treatment.  She constantly changes the way she wants to do things, then gets mad when we make those changes.  She hires her relatives and lets them do whatever they want, while the rest of us have to work long hours.  I am tired of being overworked and underpaid and given no respect.  What can the employees do about this?

 

A. Unfortunately, the only relevant fact in this situation can be summed up in one word: “owner”.  If your unstable and abusive boss owns the company, she can do pretty much whatever she wants, as long as it’s not illegal.  And her relatives can do whatever she allows them to get away with. 

 

You could confront her about these issues, but based on your description, I doubt it would do any good.  Unless you can arrange for a lobotomy, her behavior isn’t going to change.  Since no one can tell her what to do, she’s free to act any way she likes.  And she apparently enjoys acting like a maniac. 

 

So here’s my question: if you are overworked, underpaid, and treated with no respect, why on earth are you staying in this job?  We outlawed slavery a long time ago, so your best bet is to polish up your resume and look for a more pleasant place to work.  A job search is no fun, but it’s got to be better than the living hell that you’re in now.

 

Since life is much too short to be miserable for forty-plus hours every week, my advice is to get the heck out of there and find a manager who will appreciate you and pay you fairly.  Marie McIntyre

 

 

Helpful links related to this topic on Your Office Coach:

§           “Five Types of Difficult Bosses” at  http://yourofficecoach.com/Topics/five_types_of_difficult_bosses.htm 

§          “Ten Signs of Effective Leadership” at  http://yourofficecoach.com/Topics/ten_signs_of_effective_leadership.htm

 

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My Manager Keeps Interrupting Me!


 

Q:  Our department has update meetings where all team members review the projects they are working on.  When I’m presenting, my manager continually interrupts to interject background information about my projects.  I believe I should be the one to provide additional information if he or my co-workers require it.  How do I handle my boss’s annoying interruptions without offending him?

 

A:  Does your manager only interrupt you or does he do this to everyone?  If it’s just you, then you may not be including all the information that your boss thinks is relevant. 

 

People vary greatly in the amount of information they like to have.  Some want only the minimum necessary, while others strive to get the complete picture.  This is a common work style difference that frequently creates problems between employees and managers.  I see it all the time with my coaching clients.

 

If you tend to limit presentations to the basics, your manager may just be adding information that he feels others should have.  In that case, try to anticipate what he is likely to insert and cover it before he speaks up.

 

At the beginning of your update, briefly summarize what you plan to cover.  For example: “I plan to go over the schedule, factors that are creating delays, and coordination with the marketing department.”  Once your boss knows what will be discussed, he may not feel the need to provide information before you get to it.

 

You might also consider asking your manager what he feels is missing:  “I've noticed that you often add information to my presentations, so I must be leaving out things that you feel are important.  What kind of information should I be sure to include in the future?” 

 

But if your manager interrupts everyone during their presentations, then this is just his natural communication style.  Some of the above strategies might still work, but I wouldn’t be overly optimistic about it.  You may simply need to accept that you have a boss who likes to participate in every discussion.  If that’s the case, try not to take it as a personal insult, because it isn’t one.    Marie McIntyre

 

 

Helpful links related to this topic on Your Office Coach:

§           “Understanding Work Style Differences” at http://yourofficecoach.com/Topics/work_style_differences.htm

§          “How to Manage Your Boss” at http://yourofficecoach.com/Topics/managing_your_boss.htm

 

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This Manager Isn't Managing


Q.  A manager who works for me never takes a break, a lunch hour, or a vacation.  I tell her to take time off, but she never does.  I do occasionally give her bonuses for the extra hours.  She loves to socialize and constantly interrupts employees to talk about personal things.  She refuses to delegate, although I keep asking her to.  I have hired people to help her, but she hates to let go.  In her office, I often find important work that has not gotten done.  She volunteers for new projects, but never finishes them.  I don't want to let her go.  She is a very nice person and it would take a long time to train some one to replace her.  Please help!

A.  Let’s sum this up.  You have a management employee who socializes too much, distracts employees from their work with personal conversations, fails to finish her projects, won’t delegate, and leaves important things undone.  In return for this disastrously poor performance, you have paid her overtime bonuses and hired people to help her.  Has it occurred to you that you are rewarding the very behavior that you want to stop? 

Also, have you noticed that she seems to be ignoring everything you tell her, despite the fact that you’re her boss?  Perhaps that’s because you’ve been wimping out on your management duties.  As a manager, you are responsible for clearly communicating job expectations to the people who work for you.  And if they refuse to meet those expectations, then you are responsible for taking appropriate action.  In short, your job is to be sure that other people do theirs.

So start thinking of yourself as the boss, then act like one.  (1) Tell this employee that you value her contributions, but she needs to take you seriously when you ask her to do something.  (2) Discuss the problems that her behavior is creating.  (3) Clearly and firmly describe what she needs to do differently.  (4) Take action if she fails to meet those expectations.  Because you have tolerated her behavior for so long, she probably won’t believe you at first, so you must follow up.  If you don’t, it will appear that you didn’t mean anything you said.

I know that you don’t want to let her go, and hopefully you won’t have to, but she has to realize that losing her job is a real possibility.  Otherwise, she’s not going to change.  And you might find that training someone new would actually be simpler than continuing to deal with all these issues.  Marie McIntyre

Helpful links related to this topic on Your Office Coach:

 “Conducting a Coaching Discussion” at http://yourofficecoach.com/Topics/conducting_coaching.htm

“How to Resolve Serious Performance Problems” at http://yourofficecoach.com/Topics/how_to_resolve_serious.htm

 

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I Have Trouble with Managers


Q: I can’t seem to get along with any manager that I have. I always have problems communicating with them. I transferred out of my last job because of this, but now I’ve run into the same issues with my new boss. She just seems to hate me. I have already written to Human Resources about the lack of communication between us. How can I turn this situation around?

A: Since you’ve had problems with every manager, something about the employee-manager relationship must be difficult for you. Because this seems to be a pattern, it’s time to take a long, hard look in the mirror. You need to figure out what you are doing to create problems for yourself.

In every organization, managers automatically have some power over employees, so perhaps control issues are part of the problem. Do you resent the fact that managers can direct your activities? Do you get into unproductive debates and arguments with them? Do you ignore their requests? Do you complain about them to other people?

If you can pinpoint the problem, change that behavior immediately. But if you can’t, get some feedback from people who know you. Ask a few trusted colleagues or previous bosses for their honest opinion of your interactions with management. And really listen to what they tell you.

Regarding your current manager, sending a written complaint about her to Human Resources was probably not a wise move. A better approach might have been to ask for a confidential conversation with your H.R. representative to discuss your concerns. Putting issues in writing is almost guaranteed to produce resentment.

To begin repairing the relationship, schedule a meeting with your boss. Explain that you want to improve the situation and describe how you plan to change. Ask what she would like you to do differently and comply with any reasonable requests. If appropriate, apologize for any actions that may have made her angry, but do not get into debates about past problems. Arrange to meet again in two or three weeks to review how things are going.

If this meeting goes well, you will have taken an important step towards a better relationship. But don’t expect her opinion of you to change overnight. She will need time to believe that you are sincere, so do not lapse back into your old behavior, even if you get frustrated. Marie McIntyre


Helpful links related to this topic on Your Office Coach:
“How to Manage Your Boss” at http://yourofficecoach.com/Topics/managing_your_boss.htm
“Ten Helpful Things to Say to Your Boss” at http://yourofficecoach.com/Topics/10_helpful_things.htm

 

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I can’t get rid of my old boss!

 

Q:  I changed jobs three years ago, but my former boss won’t let me go!  She still puts my name in her correspondence and on her voicemail.  People call me whenever they can’t find her.  We work in the same building, but I no longer have anything to do with her department.  I have been patient about this because she wasn’t allowed to replace me when I left, but now she wants me to become her permanent backup on a project.  How do I get this former boss to back off?!

  

A:  Three years?!  Your former boss is quite a leech.  But let’s not be too hard on her, because you’ve actually been rewarding this behavior by putting up with it.  She’s getting free help, so why would she change anything? 

 

Your best bet is to get your current boss to help you detach from the former one.  Don’t go on about what a pain she is; just present it as a business problem.  Help your manager understand how all these leftover tasks – answering calls, rerouting correspondence, etc. – interfere with getting your present work done.  That should get his attention.  Then ask him to help you solve this problem by talking with the old boss. 

 

When he meets with the other manager, your boss should request that your name be removed from all her communication materials.  He should politely let her know that the demands of your present job make it impossible for you to be involved with her new project.  After the meeting, you can send her a follow-up email summarizing your understanding of the situation.

 

Then you must immediately stop doing any of this extra work.  Use Caller ID to avoid calls that you know are for her.  Put her name on your own voice mail message (“If you need information about [whatever], please call Mary Smith at extension 1234.”)  When people come to you with requests, tell them that you have been out of that department for so long that you don’t have current knowledge.  Then send them back to her.  Forward emails to her and cc the sender.

 

These steps should take care of the problem.  But if not, then your manager probably needs to enlist the help of his own boss (or hers).  Leeches can sometimes cling pretty tightly.  Marie McIntyre

 

Helpful links related to this topic on Your Office Coach:

§          “Five Types of Difficult Bosses” at  http://yourofficecoach.com/Topics/five_types_of_difficult_bosses.htm .

§          “Giving Effective Feedback” at  http://yourofficecoach.com/Topics/giving_feedback.htm

 

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Tired of Being Yelled At

 

Q:  My boss tends to yell at certain people, and I am one of them.  I can no longer tolerate this form of disrespect from her.  She can be very short tempered when dealing with me, and I don't like to be treated this way.  This has been ongoing for quite some time.  Please help me solve this problem.

 

A: If I were talking to your manager, we would discuss her leadership style.  But since I’m talking to you, we need to focus on things you can control.  And unfortunately you can’t control her.  So let’s try to diagnose the problem by looking at the patterns:

  • Does your boss yell at everyone?  If so, she’s just a toxic person and unlikely to change.  But it sounds as though her yelling is somewhat selective.

  • Does she yell at some people but not others?  If so, try to spot the difference between the two groups.  Others may have figured out the best way to communicate with her, so use them as role models.

  • Does she only yell at you?  If you are a target, try to determine why your relationship with her is different from everyone else’s.  Do you treat her differently?  Do you do anything to antagonize her? 

  • Have you had trouble with managers in the past?  If so, take a look in the mirror, because the problem may lie with your own reaction to authority.  Do you argue with managers?  Get defensive?  Complain a lot?  Ignore their requests? 

Some specific suggestions: (1) Immediately stop doing anything that you know makes her angry.  (2) Initiate a calm conversation about what you can do to improve the relationship (not about how she should change).  Follow any reasonable suggestions.  This may not seem fair, but your goal is to make things better, not win an argument.  (3) When she yells, stay calm and wait for her to quiet down.  Since she is being childish, you need to remain in an “adult” mode.

 

Although you could complain to a higher-level manager, that might make things worse.  Someone will almost certainly tell her, making her even angrier.  And management may take her side instead of yours.  So that should be a last resort.

 

You say you “can no longer tolerate this”, but you’re stuck with her as long as she’s your boss.  So if things don’t improve, consider looking for another job.  You can’t force her to change, but you always have the power to leave. Marie McIntyre

 

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My Boss Is Telling Me Who to Hire

 

Q:  As the Director of a large department, I am currently trying to fill an important position.  I have a new boss who wants me to hire someone from his old company that he highly recommends.  When I interviewed the guy, I thought he was reasonably good, but not outstanding.  I don’t think he’s the best choice, but am not sure how to say this to my boss.

 

A:  Definitely a politically touchy situation!  If you criticize the person your manager wants to hire, you are also criticizing his judgment.  So the key is to initially focus on the work, not the applicant.  Here are some general suggestions:

  • First, clarify your boss’s expectations about the position you are filling.  Talk with him about the knowledge and skills required, both now and in the future.  If his view of the job differs from your own, this will give you a chance to compare perspectives and discuss any differences.  Based on this conversation, create a written description of job requirements.

  • With job requirements in hand, compare your boss’s candidate to the expectations.  But before giving your own opinion, ask for his.  For example, you might say, “Since you know Fred pretty well, how do you see him matching the job requirements that we’ve agreed on?  What would be his strengths in this job and in what areas would he need more development?” This will at least establish that he may have some shortcomings.

  • If you feel that you have a better applicant, compare their qualifications to the job requirements.  Focus on the potential benefits of your choice, not the deficiencies of your boss’s candidate. 

  • Of course, if your boss is determined to hire this guy, then you’re probably stuck with him.  In that case, recognize his positive attributes, but also let your boss know about any concerns you have.  At least that gets them on the record.

If you are forced to take him, be thankful that he is at least “reasonably good” and see if you can help him improve.  Try to develop a positive relationship.  Since the guy will undoubtedly have special access to your boss, you want him to describe you as a good and helpful manager!  Marie McIntyre

 

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My New Boss Gave Me a Bad Review

 

Q:  For eight years, I received "outstanding" performance evaluations.  Two months ago, after a re-organization, I got a new boss who doesn't seem to like me.  On my annual evaluation, she gave me low marks in several areas with no examples to back them up.  I explained that it was difficult accepting feedback that I don't agree with.  All she said was, "Well, I’m sorry you feel that way".  Now I have no idea what to do.  Before I had this boss, I really enjoyed this job.

 

A:  No argument about the fact that your new boss hasn't handled this situation well.  She gave you an annual review after being your manager for only a couple of months and provided no suggestions for improvement.  Not exactly good management practice.

 

One thing to keep in mind, though, is that managers do use rating scales differently.  Some give a lot of high ratings, while others seldom do.  If your prior manager was an “easy grader” compared to your current boss, then everyone probably has lower ratings. 

 

If she seems to be particularly unhappy with you, however, you need to fix the situation.  Odds are that you’re not going to change this evaluation, so your goal is to get a better one next time.  Here are a few suggestions:

  • Drop the subject of this performance review and focus on the future.  If your boss mentions it, just say that it took you by surprise, but you’ve gotten past it.   

  • Clarify what she expects from you.  With a new boss, expectations often change radically.  So find out how her goals and leadership style differ from your previous manager’s.  Your performance review may contain some clues. 

  • Be cooperative, pleasant, and helpful.  This boss may never be the perfect match for you, but you’re stuck with her for now, so you might as well have the best relationship possible.  Your life will be less stressful if she thinks well of you.

  • Look for her positive characteristics.  You have been comparing her unfavorably to your previous manager, but she probably has some strengths of her own.  Thinking about her differently will help you interact with her more positively. 

You don’t need to become a major suck-up, but you do need to manage upward in an intelligent manner.  And it might be a good idea to ask for a mid-year review to see how things are going.  Marie McIntyre

 

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My Boss Keeps Delaying My Promotion

Q:  I’m eligible for promotion to the next level, but so far it’s not happening.  Last year my boss decided to promote someone else, but promised me a promotion this year.  I had been out of work for a few months with a severe back injury.  This year, although I had some notable accomplishments, I was out for another three months because of a car accident.  Now my boss says he can’t promote me because of the time I missed.  Should I be penalized for an injury that was beyond my control even though my performance is very good? 

 

A:  This is not a matter of right or wrong, but more "where you stand depends on where you sit".  From your point of view, your job performance is worthy of recognition, even though you missed a few months of work.  From your company's point of view, you have worked about 75% as much as others have for the past two years, regardless of the reason. 

Which is the "fair" way to look at it?  Well, that depends . . . you, your co-workers, your manager, and your HR department may have different views on that.  But I can tell you that it's not unusual to withhold a promotion when someone has been out on disability.  This is often an official policy.

 

Here’s where your boss has screwed up, though: he has not given you a clear explanation of the specific criteria for promotion.  As a result, you have expected one for two years in a row, only to be disappointed when it did not come through.  This understandably leaves you feeling somewhat jerked around.

 

To keep this from happening again, meet with your boss and an HR person to find out what you must do to move to the next level, both in terms of performance and attendance.  Afterwards, send them an email summarizing your understanding of these criteria.  Here are some things not to do in that meeting:

  • Don’t rehash the past decision.  Your goal is to get clarification for the future.

  • Don’t become angry or confrontational.  Try to understand their point of view. 

  • Don’t ask for a guarantee of promotion.  Managers will not do that, for a lot of good reasons. 

Be sure to ask when your promotion can be considered again.  If a person has been out due to illness, some companies simply delay promotion for a few months.  So you might not have to wait a full year.  Then, when the date for reconsideration rolls around, remind your boss that it’s time to discuss your promotion.  Assuming you have met all the criteria, of course.   – Marie McIntyre

 

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What Do I Expect from My Boss?

 

Q:  One of my coworkers is about to become my boss.  I’m used to thinking of him as a friendly colleague, but now we can’t be on the same level as before.  He has asked me to tell him what I expect from him as a manager, but I’m not really sure.  Sometimes he forgets to give me critical information, so I guess that’s one expectation.  I’d also like him to shield me from interference by executive management.  What else might I expect? 

 

A:  With a new employee-manager relationship, clarifying expectations up front is always a good idea.  So I do encourage you to discuss expectations with your new manager and to find out what he expects from you as well. 

 

To come up with a list of expectations, think about all the ways that your boss can help you do your job.  You mention sharing information, which is certainly critical.  Other possibilities might include establishing clear goals, giving regular feedback, helping to get resources, making decisions, being open to new ideas, and so forth. 

 

You say that you want him to “shield” you from executive management.  Although this is a great expectation to discuss, please remember that your manager must respond to the needs of both his employees and his bosses.  He will undoubtedly feel caught in the middle from time to time.  Expecting him to shield you completely is probably unrealistic, but he can be a buffer, translator, interpreter, and communication link.

 

As you adjust to your friend in his new role, have some compassion.  Becoming a manager is a major transition with a long learning curve, so he needs time to feel comfortable and competent in his new position.  You can still have a pleasant, friendly relationship, but you're correct in thinking that it will no longer be the same.  Since your buddy is now responsible for your performance, that changes the equation completely. 

 

You might want to check out "Strategies for Surviving a New Boss" in the Dealing with your Boss section of this website.  And if you think he would appreciate it, tell your colleague to look up our “Twelve Tips for New Managers”.  Thanks for writing, and best of luck with this transition.  Marie McIntyre 

 

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Dealing with a Dimwit Boss

Q: My boss is sarcastic, negative, and refuses to hear my input on anything.  If I come up with a solution to a problem, he tells everyone that it was his idea. When I confronted him about this, he blew up! He  was throwing his arms around and his face got red.  After he calmed down and began to apologize, I said that I had to get back to work and left.  Since this happened, he doesn’t make eye contact with me, and we have barely spoken. I would like your advice about this situation.

 

A:  In my terminology, your boss is a "Dimwit" - that is, someone with little or no control over his emotional reactions.  But since his position gives him some power over you, and since you’re stuck with him, your goal should be to develop the best relationship possible.  Dimwits act like kids, so you need to be the adult. 

 

First, you must immediately lower your expectations.  He is never going to become a helpful, supportive manager, so just expect him to be unpleasant and difficult, then manage the situation accordingly. 

 

When working for a Dimwit, the best survival strategy is to be pleasant, do your job, and avoid confrontations.  Criticizing him is guaranteed to make him angry, and he may retaliate in ways that affect your work assignments, performance review, or paycheck. 

 

During your recent argument, you walked off in the middle of his apology.  That was probably not the best move.  And now he is barely speaking to you.  For your own benefit, you need to reestablish positive communication quickly.  Try initiating a pleasant conversation about a safe topic that has nothing to do with the issues that caused the conflict.  Don’t bring those up again. 

 

To keep him from stealing your ideas, don’t give them to him.  Share suggestions in a meeting so that everyone knows where they came from or send them in an email to both your boss and your colleagues.  You could also discuss new ideas with your colleagues first, then present them to your boss as a group.

 

Finally, if you are likely to be stuck with this manager for awhile, you may want to consider a job change.  Working for a Dimwit boss can really be a drain on your energy.  Marie McIntyre

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My Boss is a Drama Queen

Q. I work in a medical field where we take care of people having cancer treatments.  I really love this job, but unfortunately my boss seems to like to keep things stirred up and create tension in our group.  She says she would like for all of us to get along, but then she keeps talking about people behind their backs.  I have talked with our HR person about this, but that hasn’t done any good.  Right now, my goal is to just go to work, be pleasant, and not trust anyone. And maybe start looking for another job.  What do you think?

 

A. You are doing very important work with people who are facing some tough challenges, so it's unfortunate that you have a difficult boss.  I commend you for your decision to do your job, be pleasant, and not be distracted by your boss's desire to stir things up. 

 

Some people are "drama queens", who seem to feel that life and work are more interesting when there is a lot of emotional upset or excitement.  They get bored when things are too calm.  Your boss sounds like one of these people.  If she is a problem for many employees and colleagues, eventually she will probably be moved out of that position, so the fact that you have made your concerns known to HR may help.  But that takes time.

 

Unfortunately, we all have to work with whatever boss we are given, and yours sounds like someone who is unlikely to change.  So your best bet is to avoid getting sucked into her little dramas and just focus on the work for as long as you’re there.  I hope that you have better luck in your next position.  Marie McIntyre

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Bad Start with a New Boss

Q: One of my co-workers has always been difficult to work with and very rude to me. Now I have a new boss who seems to rely on this person a great deal, and I think she has been saying negative things about me to him.  When I tried to talk with my new manager about this person, he said that I wasn’t handling the situation very professionally.  This really made me mad, and I wound up getting into a big argument with him.  Now what do I do?

 

A:  One thing seems clear.  Your first priority should be to repair the relationship with your new boss.  Regardless of whether you like or respect him, he will continue to be your boss until one of you takes a different job.  Since his position automatically gives him some power to effect your life, you are more likely to achieve your goals if he feels positively about you.  This is just a fact of life.

 

In my experience, the most hazardous time for people at work is when they get a new manager.  When that person comes in from the outside, everyone starts from ground zero with their employee-manager relationship, since the new manager has no history or experience with anyone.  Regardless of what your colleague says to him, your new boss will largely base his perceptions on his own personal experience with you.  In all future interactions, therefore, you must come across as a cooperative, helpful person who works well with others.  And you need to do whatever you can to help your new manager be successful.

 

If your difficult colleague continues to play destructive political games, then you need to disengage and not let her distract you from your work.  Stay in an adult, businesslike frame of mind whenever you deal with her.  Don’t complain about her to other people at work.  Instead of wasting energy on her games, you need to focus your attention on accomplishing your goals and developing positive relationships with people, especially your boss. 

 

One final thought: Since you appear to have had a rather angry conversation with your manager, you probably should consider apologizing for that.  You may not feel that this is fair, but it would probably be helpful.  Marie G. McIntyre, Ph.D.

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My Boss Never Gives High Ratings

Q: We just had our performance reviews, and once again my boss gave me less than the top rating, even though I exceeded my goals in all categories.  I’ve worked for this guy for three years and it’s the same thing every year.  I work my rear off and just get a “4” (on a scale of 5).  With my last boss, I got top ratings every year.  What can I do about this?

  

A:  Judging by the complaints I hear, this is actually a pretty common problem.  The official name of this malady is “rater bias”, which simply means that managers use rating scales differently.  Some frequently give out the top rating, while others seem to feel that the highest score is reserved for perfect people (who don’t actually exist).  Your boss appears to fall in the latter category. 

 

You might try having a non-confrontational conversation about it.  Ask him to help you understand what you could specifically do to earn that “5” next year.  If he responds in a useful way, then send him an email summarizing the conversation.  You can remind him about it before review time next year (assuming that you meet his lofty expectations).

 

If that doesn’t work, you have three choices: 1) talk with your HR department, since they are usually responsible for trying to insure some equity in ratings; 2) accept the fact that you are doomed to be a “4” as long as you have this manager; or 3) start looking for a more reasonable manager to work for.   Marie G. McIntyre, Ph.D.

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Our CEO is a Bully

Q: What do you do when the [difficult person at work] is the President/CEO?  Woe unto the employee who dares to disagree!  I have seen him scream at employees, belittle employees (snide comments like "oh, I didn't know YOU had a degree in business!" to someone who has a liberal arts degree)... and threaten to fire people who stand up to his tantrums. 

 

He only hires older women or kids just out of high school, so having someone stand up to him is something he just isn't used to and when it happens he resorts to personal attacks or anything else to get the other person to weaken their resolve.  What can employees do to 'manage' him?  

 

A:  When the person exhibiting bad behavior is the guy at the top, it's a tough situation.  Unfortunately, having a lot of power sometimes brings out the worst in people, because there's no one to make them put the brakes on their destructive impulses. 

 

Whenever someone continues a behavior, you know that the benefits to them outweigh the costs.  In this case, your CEO’s tantrums probably have an emotional payoff:  he gets to relieve some frustration and feel big and powerful into the bargain.  Hiring people who are easily intimidated is a pretty clear clue that he enjoys being the dictator of his little realm.  The only hope of changing this behavior is to either reduce the benefits or increase his awareness of the cost.

 

You do have a couple of options.  First, someone that he trusts might be able to help him understand how his behavior is harming the business, in terms of increased turnover, difficulty hiring people, loss of new ideas, lack of warning about potential problems, etc.  (No point bringing up how he makes people feel.  He doesn’t care.) 

 

Second, if you stay in an “adult” mode yourself, you will reduce his emotional rewards.  People who throw tantrums expect either a fight or flight response.  What they don’t expect is no reaction at all.  So if you calmly and politely wait for him to finish ranting, then continue with what you were saying, you might eventually alter the way he interacts with you.  If this helps, then perhaps you can teach others to do the same.

 

If neither of these strategies works, however, you may have to face the fact that you are working for an organizational sociopath.  And truly sociopathic CEO’s seldom change.  In a public company, they may eventually be fired.  But if they actually own the business, they are in complete control.  Should you determine that your only recourse is to look for greener pastures, comfort yourself with the thought that as soon as you leave his sick little world, none of this will matter.  Marie G. McIntyre, Ph.D.

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How Can I Impress Our New Management?


Q:  I am the publics relations director for a group of radio stations.  Out of the clear blue, we were bought by a wealthy television entrepreneur who has no experience in radio. 

 

I immediately emailed him a brief overview of my background, to which he replied in a positive and professional way.  However, I am concerned about my future.  Can you offer any suggestions for enhancing my visibility and promoting my importance with the new owner? 

 

A:  Quickly making email contact was a smart move.  But since faceless people are easier to fire, you must now aim for a more personal connection.

 

First, do some research on your new boss.  An online search should provide immediate information about his background.  And you may be able to get the inside scoop on his management style through your network of broadcasting contacts.

 

For a better understanding of his perspective, familiarize yourself with norms and practices in the world of television.  Managers always view a new organization through the lens of their prior experience. 

 

To demonstrate your worth, you first must understand the new owner’s goals for the business.  Schedule a meeting to talk about his objectives.  Once you know where he’s trying to go, draft a public relations plan to show how you can help him get there. 

 

You can also exhibit your value by providing background information that he might find helpful.  Present facts, figures, and historical data about the radio group in a concise, easily readable format.  

 

Finally, accept the reality that change is coming.  Try to view new policies and processes as "different", not "wrong".  Your boss will appreciate an open mind and positive attitude. 

 

Some employees react to new management by immediately becoming critical and oppositional.  Unfortunately, these folks are often shocked to find themselves out on the street.   

 

Helpful links related to this topic on Your Office Coach:

“Strategies for Surviving a New Boss” at http://yourofficecoach.com/Topics/surviving_new_boss.htm

“How to Work with Executives ” at http://yourofficecoach.com/Topics/working_with_executives.htm

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How Do I Get Executives To Stop Ignoring Me?


Q:  I am a young employee who recently attained a position that requires me to interact with top-level managers.  When I request information from them, I find it difficult to get responses.  I feel that I’m not taken seriously and that I’m being ignored because of my age.  How do I handle this? 

 

A:  Communicating with busy executives can be a challenge, even for older folks.  Odds are that the cause of your problem is not age, but inexperience.  Getting the attention of top management is an art requiring skill and practice. 

 

Consider this interaction from the viewpoint of your target audience.  Do these unresponsive managers know who you are?  Executives are more attuned to people near their own level, so consider invoking your boss’s name in your requests. 

 

Have you explained why you need the information?  Replies are more likely to be forthcoming when the reason for a request is clear.  Be sure to emphasize how providing this data will benefit the company.

 

Is the information hard to obtain or compile?  The more effort required, the lower the response rate.  Look for ways to make the task easier.

 

Do you expect an immediate response to a single email?  Executives receive a daily deluge of correspondence, so getting to yours could take awhile.  Since younger employees often rely too heavily on electronic communication, consider following up by phone or in person. 

 

Are you aiming too high?  If a lower-level employee can help you, forget about bothering executives.  Less lofty people are much more accessible.

 

Finally, when dealing with an executive, the administrative assistant is your secret weapon.  Going through the assistant often works better than contacting an executive directly, because assistants are quite adept at extracting information from the boss. 

 

Helpful links related to this topic on Your Office Coach:

§          “How to Work with Executives ” at http://yourofficecoach.com/Topics/working_with_executives.htm

§           “How to Succeed as a New Employee” at http://yourofficecoach.com/Topics/how_to_succeed_as_a_new_employee.htm

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I’m Stuck With All The Tedious Tasks


 

Q:  I joined a small company last year as a temporary employee.  Because I wanted a permanent position, I went above and the call of duty to impress everyone.  Without being asked, I waxed the floor, vacuumed, and fetched coffee.

 

They did hire me permanently, but now I’m stuck with these menial tasks.  Even if I’m in the middle of a project, I have to stop my work and get coffee whenever my coworker bellows for it.  This feels demeaning.  Am I forever burdened with these chores? 

 

A:  First, meet with your manager to agree on the duties of your position.  Then ask that your coworkers be told how your permanent role differs from your previous temp work. 

 

If the menial tasks are not part of your job description, just stop doing them.  When your caffeine-deprived coworker hollers for coffee, simply smile and say, "Sorry, but I'm really busy right now."  Once you stop fetching, he’ll eventually stop bellowing. 

 

Helpful links related to this topic on Your Office Coach:

“How Assertive Are You?” at http://yourofficecoach.com/Topics/how_assertive_are_you.htm

“How to Succeed as a New Employee” at http://yourofficecoach.com/Topics/how_to_succeed_as_a_new_employee.htm

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Help! I Have No Goals


Q.  In my job, the duties are pretty clear-cut and mostly the same all the time.  Sometimes I’m pretty busy, but usually I am not.  It’s just a very undemanding, low-key kind of job, and I like it that way. 

                   

The problem is that this company wants everyone to be goal oriented and think about career advancement.  However, there is no advancement in my particular job, and that's fine with me.  I always do good work, but I have never been the career type. 

 

Last year, our management instituted a career development program.  I feel very panicky about filling out these forms every year because they expect us to list our career goals.  Since I don’t have any goals, what do I say? 

 

A.  Take comfort in the fact that you’re not alone.  Many people have no desire to move up or “develop”.  These are folks who either really enjoy the work they do or just need a paycheck to finance the rest of their life.

 

Most managers, however, are all about goals and feel that everyone should share this motivation.  So when talking to a manager, never say “I have no goals”.  Instead, think of activities that might be helpful in your current position. 

 

To complete the annual development form, forget about advancement and focus on learning.  You could expand your knowledge of the business or acquire additional skills, like becoming more assertive or mastering a new computer application.

 

If you can list a couple of job-related objectives, that should satisfy the powers-that-be.  Then you will have twelve more months to think of something to put on next year’s form.

 

Helpful links related to this topic on Your Office Coach:

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